About us

Last updated: October 3, 2025
Controller: Nexus Riviera (“we”, “us”)
Contact address: [street, number], Playa del Carmen, Quintana Roo, Mexico
Privacy email: privacy@nexusriviera.com
Site: nexusriviera.com

1) Personal data we collect

• Identification & contact: name, email, phone, country/city, language.
  Real-estate interests: budget, preferred locations, property type, purchase timeline.
  Commercial data: interaction history, service notes, booked meetings.
  Verification data (optional): ID document, proof of address, proof of funds, co-owner/representative details.
  Usage & cookies: IP, device, browser, visited pages, on-site events, referrers, campaigns.
  We do not seek sensitive data. If exceptionally required, we will request explicit consent.

2) Purposes

Primary:

• Respond to inquiries, provide advisory, and present properties fitting your profile.
  Schedule tours and calls. Sales follow-up and negotiation support.
  Prepare proposals, comps, due diligence, and closing.
  Comply with legal obligations, including KYC/AML where applicable.
  Billing and post-sale support.

Secondary (optional):

• Send content, invitations, and marketing campaigns.
  Satisfaction surveys and service improvement.
  Statistics and segmentation.

You may opt out of secondary purposes by emailing privacy@nexusriviera.com with subject “Marketing opt-out”.

3) Legal bases

Processing follows Mexico’s LFPDPPP and applicable laws. Legal bases include consent, contract/pre-contract, legal obligation, and legitimate interest (security, service quality, metrics).

4) Cookies and similar tech

We use cookies and measurement/marketing tools (e.g., Google Analytics 4, Meta/LinkedIn/TikTok Ads, Google Tag Manager, reCAPTCHA) to:

• Analyze site performance and usage.
  Personalize content and ads.
  Prevent fraud and spam.

Manage cookies in your browser or via our preferences center. See our standalone Cookie Policy for details.

5) Disclosures and transfers

We share data with:

• Technology providers (hosting, CRM, analytics, automation, verification).
  Real-estate and notarial professionals involved in transactions.
  Authorities when legally required.

Some recipients are outside your country. We apply contractual and security safeguards for international transfers.

6) Retention

We keep data only as needed for stated purposes and legal duties, then delete or anonymize it using reasonable standards.

7) Security

We apply administrative, technical, and physical controls appropriate to risk, including access controls, in-transit encryption, activity logs, and data minimization.

8) Your rights (ARCO and others)

You may Access, Rectify, Cancel, or Object to processing, and withdraw consent or limit use/disclosure.

Email privacy@nexusriviera.com including:

• Full name and reply method.
  Clear description of the right you invoke.
  Official ID and any supporting documents.

We respond within 20 days on admissibility and, if applicable, execute within an additional 15 days, per LFPDPPP.

9) Minors

Our services are not directed to minors. Parents or guardians may request deletion if data was collected improperly.

10) Third-party links

Third-party sites and services have their own notices. Review them before sharing data.

11) Changes to this Notice

We may update this Notice to reflect legal or operational changes. We will post the current version on nexusriviera.com with the “Last updated” date.

12) Contact

Nexus Riviera
Email: privacy@nexusriviera.com
Address: [street, number], Playa del Carmen, Quintana Roo, Mexico

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We use cookies to improve your experience, measure site usage, and personalize content and ads. Accept all, reject all, or set preferences. See our Cookie Policy for details.

Short consent text for forms

By submitting this form, you agree to the processing of your data for contact and real-estate advisory and to Nexus Riviera’s Privacy Notice. You may withdraw consent or opt out of marketing at any time.